1. How can I track my order?
We will send you an email letting you know that your order has been received. On this email, you will find your order confirmation number. You will receive a second confirmation email once your order has been shipped.
2. If I have problems with my order, or wish to get an update on an order, who do I contact?
Please call our support line at 514-287-8953 x40. You can also email us at weborders@stylexchange.com. Please have your order confirmation number on hand.
3. What are the shipping charges?
CANADA - REGULAR (5-7 business days)
Sub-Total Shipping Charge
$ 0.00 - $ 50.00 $ 7.50
$ 50.01 - $ 200.00 $ 10.00
above $ 200.01 FREE
USA - REGULAR (7-10 business days)
Sub-Total Shipping Charge
$ 0.00 - $ 200.00 $ 15.00
above $ 200.01 FREE
4. Can orders be shipped internationally?
YES! For International orders, please contact us at 514-287-8953 x40
5. What are the payment options?
We accept the following credit cards: VISA and Mastercard. All prices are in Canadian dollars. We will be implementing a US currency section for US and International orders section in the near future.
6. Why does the name Openface show up on my credit card bill?
Openface Internet Inc. is our processing partner and their name will show up on your credit card statement.
7. If I wish to return my items after I have received it, what do I do?
Please see our Returns Policy.
8. Are the same items found online as in each store?
No – the webstore has a select number of items and some may not be sold in stores. Please check back often for the latest inventory.
9. Is it safe to use credit cards online?
Yes - at Stylexchange.com we securely capture your transaction details via SSL. Furthermore all transactions are protected against unauthorized access.
10. What is your privacy policy?
Stylexchange is committed to respecting the privacy of your personal information. We do not sell your personal information to other companies. Please see our Privacy Policy for full details.